Technical Helpdesk at iGATE Patni

Experience: 0 - 4 Years

Compensation: Best in the industry

Industry Type: IT-Software/ Software Services

Role: Tech Support Engineer

Functional Area: IT-Other

Education: UG, PG

Location: Noida

Job Profile:

6 - 48 Months of Technical Support Experience (Desktop, Laptop, Technical Helpdesk, ISP support)

Candidates should be willing to work in complete night shifts and agree to sign 1 year service agreement with us.

Walk-In For Technical Voice Support:

Date- 20 September 2011- 23 September 2011

Day- Tuesday-Friday Time- 2:00 PM- 5:00 PM

VENUE-

iGATE Patni
C -133 A Sector 2
NOIDA U.P. 201 301
Behind Fire Station Near SBI Bank
Nearest Metro Station: NOIDA Sector 15

Job Description:

• Troubleshooting experience for MS Office, Windows OS, Internet explorer, Outlook preferred
• Good understanding of Ticketing and Remote connect tools and Awareness of PC Hardware Environment, Printers
• Ability to handle continuous calls with excellent verbal and written communication skills
• Ability to diffuse volatile situations when distressed or irate customers call for support
• Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
• Explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
• Able to categorize an incident correctly for call tracking and logging purposes.
• Willing to work in 24/7 environment

Company Profile:

iGATE Patni heralds the beginning of a new era by bringing together two companies iGATE and Patni. Between the two, we provide full-spectrum consulting, technology, business process and product engineering outsourcing services. In a crowded and intensely competitive marketplace for such offerings, we have built a reputation and core differentiating attribute around our unique Business Outcomes-based model. Armed with over three decades of IT Services experience and our distinctive philosophy of Accountable for Clients Business powered by the iTOPS (Integrated Technology and Operations) platform, our multi-location global organization consistently delivers effective solutions to over 350 Fortune 1000 clients.

Contact:

Company Name : iGATE Global Solutions
Executive Name: HR
Address: Suchorita Dey
iGATE Global Solutions
C 133 A, Sector 2
NOIDA,Uttar Pradesh,India 201301
Telephone No.: 91-120-2548520
Website: http://www.igatepatni.com

Posted Date: 20.09.2011