Customer Care Executive (Non Voice Process) at IBM Global Process Services

Experience: 0 -1 Years

Industry Type: BPO/ITES

Role: Associate/Sr. Associate -(Non Technical)

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG, PG

Location: Gurgaon

Job Profile

• Minimum 6 months of International BPO experience in a Chat or Voice process is mandatory
• Freshers / B.E./B.Techs are not eligible
• Excellent communication skills
• Good command over written English
• Open to work in night shifts including graveyard shifts

Job Description:

The job role involves handling customer queries through E-mails and Chat. Minimum 6 months of International BPO experience in a Chat or Voice process is mandatory. Freshers/B.E./B.Techs are not eligible.

Company Profile:

IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. We provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. Our core expertise lies in Customer Relationship Management (CRM),Finance & Administration (F&A), Procurement & Supply Chain Outsourcing,Human Resources Outsourcing, and Industry-specific Back Office and Analytics services. Our network of delivery centers comprises offshore centers in India and Philippines and is further supported by IBM’s global delivery network of 50+ centers.

Contact Details:

Company Name: IBM Global Process Services
Executive Name: Shubhra Shandilya
Website : http://www.ibm.com

Send Your Resume To: shubhlya[at]dc.ibm.com

Posted Date: 13 Oct., 2011