Customer Support Engineers at SumTotal Systems India Pvt. Ltd.

Experience: 0 - 2 Years

Compensation : Rs.3,00,000 - 5,00,000

Industry Type: IT-Software/ Software Services

Role: Technical Support Engineer

Functional Area: Application Programming, Maintenance

Education: UG, PG

Location: Hyderabad / Secunderabad

Job Profile:

Skills/Requirements

• Technical and Practical Expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
• Experience in a SAAS environment will be advantageous.
• Strong Customer Service Focus.
• Good Problem Solving Skills.
• Excellent Communication Skills.
• Ability to Grow and Work in a Team
• Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
• Must be Willing to Work in Shifts.

Job Description:

• Developing a deep knowledge of SumTotal’s range of enterprise products
• Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues
• Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations
• Escalate top priority, production-critical issues to the appropriate technical staff
• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
• Resolve incidents in a timely manner as per SLA’s.
• Provide guidance, assistance, and mentoring support to junior team members

Company Profile:

Enterprise Product Development is about innovation. It s about developing solutions from a thorough understanding of customers needs and about thinking through their challenges. At SumTotal, you will be working with the brightest technological minds in a vibrant, complete product development eco-system, making it the ideal place to learn what makes software products successful. Here, we provide a world of opportunities for accomplished software engineers to make it big in this exciting world of Learning and Performance Management.

We innovate, evolve and translate ideas into products. As an integral part of our global team, you will get ample opportunities to do things differently and create a profound impact. Not just on your career, but also on the Learning and Performance Management software space as well.

Contact Details:

Company Name: SumTotal Systems India Pvt. Ltd
Executive Name : HR
Website: http://www.sumtotalsystems.com

Send Your Resume To : cs-c6554[at]hrjobdept.com