Sr. Customer Care/Technical Support Officers at CONVERGYS India Services Pvt. Ltd.

Experience: 0 - 5 Years

Compensation: Rs.1,50,000 - 2,50,000/-

Industry Type: BPO/ITES

Role: Associate/Sr. Associate -(Non Technical)

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG, PG

Location: Gurgaon

Job Profile:

• Graduates with good communication skills.
• Undergraduate with 1 year International Bpo Experience.
• Willing to work in rotational shifts.
• Outstation candidates/Ghaziabad residing candidates who can relocate can send their resumes
• Inbound voice/semitech/Technical proccess available.
• Five days working
• Free AC Cabs.

Job Description:

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

Company Profile:

Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. 

Contact Details:

Company Name: CONVERGYS India Services Pvt. Ltd.
Executive Name: HR
Telephone: 18001202000
Website: http://www.convergys.com

Send Your Resume To:divyangna.nagpal[at]convergys.com