Customer Care Associate (Technical Process) at Decatrend Technologies

Experience: 0 - 1 Years

Compensation: Rs.2,00,000 - 3,50,000/-

Industry Type: BPO/ITES

Role: Associate/Sr. Associate -(Technical)

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Education: UG, PG

Location: Chennai

Job Profile

Ability to work independently and efficiently to meet deadlines.

Self-motivated, detail-oriented and organized.
Experience with hardware and software issues.
Proficiency in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Proficiency in Operating Systems (e.g. Windows, Linux, Apple),Word processing and spreadsheet applications (e.g. MS Office, Lotus)
Excellent Customer Service, Time management and Problem Solving skills

Job Description:

Client will provide training on the entire process, the overall approach and software (FTP) install, etc.

Contact (Call/Email) the 500 plus partner list, as assigned by team lead to assist with making a suitable product/service selection and migration to new product
Assist with set up in new software package (create account, mail box, perform testing of set-up and also test/validate for successful file/data exchange from Trading partner into the software on client end).
Independently and proactively, work with the partners to ably resolve queries and concerns.
Resolve requests for technical assistance by phone, email and/or using a help desk management system.
Provide one-to-one end user problem resolution.
Track issues to resolution updating the internal knowledgebase and/or communicating learning’s with relevant business units.
Escalate more involved problems to the Project Lead.
Update daily and weekly status reports and shift handover reports.
Provide a single view to the organization for information technology related problems.
Partner with offshore and onsite team to consolidate FAQ’s.

Company Profile:

We are leading business process management services provider for the eBusiness Industry with specialization in customer life cycle management. We provide a unique blend of eBusiness process expertise and an offshore based business model. Our reliable technology enabled delivery methodology adds value to our clients to improve their time to market and cost of service.